Debt collection -- Attempts to collect debt not owed -- Complaint #4785082
Complaint Overview
Complaint ID: 4785082
Company: PNC Bank N.A.
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Alabama
ZIP Code: 35802
Date Received: 2021-10-06T12:00:00-05:00
Date Sent to Company: 2021-10-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BBVA USA now PNC is trying to collect a debt that I dont owe. Its been more than two years since I closed my account with them and after that they probably keep charging and charging into that account to then send me a collection debt. How if I closed more than two years ago this account, they unscrupulously keep sending me their marketing ( I called to stop them from sending me as well their marketing, they are not in compliance with that ), and keep charging me money that I dont owe. I called today XX/XX/2021, I did two different phone calls. The first phone call hang up because I requested to speak with a XXXX customer service not a translator. My second phone call deny me the service because I requested the phone call to not be recorder, I know my rights and I can deny that, also he refused to include any names. Also, I dont even have on the documents the amount they says I owe to them. I want this company to stop harassing me with their marketing and tactics to collect money that I dont owe.
Frequently Asked Questions
What is Complaint #4785082 about?
Complaint #4785082 was filed against PNC Bank N.A. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-10-06T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.