Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4785064
Complaint Overview
Complaint ID: 4785064
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
State: Florida
ZIP Code: XXXXX
Date Received: 2021-10-06T12:00:00-05:00
Date Sent to Company: 2021-10-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted wells fargo to cancel a direct pay payment that had not been sent out yet. I spoke with a rep on a recorded line and she advised that she was able to cancel the payment. We had a several minute long recorded call. The next day I logged in & saw she canceled the wrong payment. I contacted the bank immediately and they saw the previous days reps notes and that she canceled the wrong payment. I was advised they were going to contact the other bank, have the payment reversed, and that I should see the deposit in a few business days. The refund did not arrive. I called a week later and was advised I need to file a claim and was given claim number XXXX. After speaking with several different reps and was advised that Wells Fargo denied wrongdoing and rejected the claim. I was advised that I could appeal to the executive business office so I did an appeal and received reference number XXXX. I never received a call from the rep contact number XXXX ( XXXX ) XXXX after speaking with the switchboard operators 1 once a week ( since XXXX ) and was advised each time she was either not at her desk and she would get the message, she was on another call and would get the message, XXXX and her supervisor would be advised that haven't ever received a call back. I have yet to receive a call from anyone at Wells fargo. XXXX without any input from me or confirming the audio recording of the call with the initial rep ( to cancel the payment ) issued me a {$50.00} customer appreciation credit which was foisted upon me without acceptance ( directly deposited into my account ). As of todays call I was advised that XXXX was not at her desk and her supervisor was on a call and it might be better for me to resubmit the claim. The new claim reference number is XXXX. The switch board number I call XXXX. While the operators are very kind they are some of the slowest talkers I have ever spoken with and repeat & reiterate details ad nauseum. Reading details of the calls that I made and what transpired on each call ( which accomplished nothing ). Reading the denial letter that I holding. Honestly felt like an annoy tactic.
Frequently Asked Questions
What is Complaint #4785064 about?
Complaint #4785064 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-10-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.