Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4782851
Complaint Overview
Complaint ID: 4782851
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Maryland
ZIP Code: 21158
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I received a notice from BAM Trading Services Inc, d/b/a Binance.US that reported suspicious account activity and recommended that I disable my account for security purposes. I followed the recommendation, and after a few weeks attempted to reactivate my account. My intention was to move my funds to a safer location and increase the security on my account. However I could not reactivate my account, and despite multiple support requests to Binance.US on XXXX, XXXX, XXXX, ( and today XXXX an attempt for a virtual chat seeking a live agent- there are none ). I have had no response to my multiple tickets submitted for reactivation of my account, save automated Bot responses that report the request has been received and my multiple requests have been merged into a singular ticket, pending since XX/XX/XXXX. I have no update as to the status of my request and my several thousands of dollars are locked in my inaccessible Binance.US account for months. I have read the FAQ and taken appropriate actions as recommended by Binance.US to restore a XXXX account. I am seeking the help of CFPB to motivate Binance.US / BAM Trading Services to assist me in accessing my account and funds. I was a member of Binance since XXXX and migrated my funds to Binance.US this year with US regulatory changes, unaware that this total lack of customer service response is a pervasive issue for US customers.
Frequently Asked Questions
What is Complaint #4782851 about?
Complaint #4782851 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.