Credit reporting, credit repair services, or other personal consumer reports -- Improper use of your report -- Complaint #4781355
Complaint Overview
Complaint ID: 4781355
Company: Populus Financial Group, INC. (F/K/A Ace Cash Express)
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: Hawaii
ZIP Code: 96818
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They charge to me force to pay and I never Sign UP for this this Company Even own Money Also several Times did this Not First time but im making a compliant its because abusing using my social Security without consent Well it has been mention in the clause 5 ( A ) of Collections that the company wont provide you any paperwork also while applying for loan, company hasnt requested any paper work form your side. This is that information which you have used while taking the loan. You went on-line and applied for the loan from one of our website and got approved and the loan was taken out under your Name and SSN & all the legal consequences will filed against you. This is an on-line process. The company won't provide any black or white. If you have not applied any loan then how we get all info about yours. While applying for this loan company hasnt requested any document from your side and also it is clearly mentioned on the agreement, at the time of recollection of money from your side, company will not show you any kind of document as these are the main evidence for the company. However if you are requesting it we can simply forward for the legal consequences. Soon you will received the court summons at your door step and there after we are not able to help you out. This is your last and final chance to settle this case. If you don't take it seriously we have to take hard steps against you. Note : - Once the payment made in full then you will get an electronically generated payment receipt stating that your account has been paid off in full with zero balance and the your case file is closed permanently. Thank You. We are talking about the creditor ACE, ( Advance Cash Express ), is a parent company which owns and operates more than 80 parental payday loan websites like XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, ACE CASH EXPRESS, XXXX XXXX, XXXX XXXX etc. you applied from one of our website and you never bothered to pay this debt, so the creditor wants to know your intentions about this matter of yours that what would you like to do. They do have a signed copy of the contract which is signed under your e-mail address XXXX, also would like to mention your computer 's IP address was also traced when you were signing the contract with the company. The money was successfully deposited into your bank account. We have a settlement amount for you, if you will make the payment of {$450.00} by today, XX/XX/20 then we can close your file at this amount only. Once the full and final payment is received a receipt will be sent to you stating that your outstanding debt is paid in full. Kindly let us know are you willing to resolve this matter out of the court house or we should proceed further with the legal charges against you. Once this case will be downloaded against you then we wont be able to help you out. Do reply ASAP. Yours sincerely, ACE CASH EXPRESS. XXXX XXXX XXXX Last Date to file XXXX. We are going to file a lawsuit in next 24 hours at United States XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX, FL XXXX, United States against your Name and SSN. After giving several notifications we did not received any response from your side. We will consider that you are ignoring this matter and you want to dispute. We are in a process to inform the Social Security Administration & major Credit Bureaus as well.This is our last warning to you ; kindly update us ASAP so that we can proceed. Note- If we don't receive any response from your side today, your case file will be downloaded automatically against you. After that we are unable to help you and you will receive court summons at your door steps with the cost of lawsuit around {$3200.00}. Do update us with your intention that you want to resolve this case or you want to dispute. Do revert back for any queries. Thank you, ACE CASH EXPRESS. I have Not Sign UP for this changing me in my account use my social Security to Sign application without my concent
Frequently Asked Questions
What is Complaint #4781355 about?
Complaint #4781355 was filed against Populus Financial Group, INC. (F/K/A Ace Cash Express) regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Populus Financial Group, INC. (F/K/A Ace Cash Express) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Populus Financial Group, INC. (F/K/A Ace Cash Express)?
Yes, visit the Populus Financial Group, INC. (F/K/A Ace Cash Express) company profile at readthecomplaint.com/company/populus-financial-group-inc-f-k-a-ace-cash-express to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.