Checking or savings account -- Problem with fraud alerts or security freezes -- Complaint #4778483
Complaint Overview
Complaint ID: 4778483
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with fraud alerts or security freezes
State: New York
ZIP Code: XXXXX
Date Received: 2021-10-04T12:00:00-05:00
Date Sent to Company: 2021-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
An account was at Wells Fargo & Co was fraudulently opened in my name, XXXX XXXX Checking Account # XXXX I called the number for personal checking account fraud XXXX and waited over an hour and spoke to 2 different customer service representatives that passed me on to wait more. I am still trying to contact Customer Advocacy XXXX with no success. I have a fraud alert at XXXX, XXXX XXXX and XXXX. I believe Wells Fargo is required to contact me before opening an account.
Frequently Asked Questions
What is Complaint #4778483 about?
Complaint #4778483 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-10-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.