Mortgage -- Trouble during payment process -- Complaint #4778189
Complaint Overview
Complaint ID: 4778189
Company: Bsi Financial Holdings, INC.
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
State: Georgia
ZIP Code: 30094
Date Received: 2021-10-04T12:00:00-05:00
Date Sent to Company: 2021-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hello my name is XXXX XXXX I had a loan with BSI Financial that was transferred from XXXX XXXX XXXX in XX/XX/2021. When I was transferred over there was a negative escrow of - {$35.00}. I paid off loan XX/XX/2021 from a payoff statement of {$2900.00}. My normal payment is the 5th of every month so I paid the XXXX payment of {$87.00} i sent {$100.00} as I have since I had the loan. Then on XX/XX/2021 i PAID the payoff of {$2900.00}. This gave me a escrow balance of {$110.00}. I called about the refund from escrow and was told on XX/XX/2021 that refunds are sent 15 days after payoff. I told her it was paid XXXX and today is XXXX so its been 15days. She informed me that the refund would go out next day. I did receive a check for {$62.00} which left {$47.00} in escrow yet to be refunded. I have emailed them twice with no response. Today I am told that the invest says I came over negative ia the {$47.00} will go to the negative escrow. the negative was brought to positive starting with my XXXX statement, I am due the {$47.00} because per enclosed statements i no longer have a negative. BSI Financial Services XXXX XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Toll Free XXXX Fax XXXX XXXX
Frequently Asked Questions
What is Complaint #4778189 about?
Complaint #4778189 was filed against Bsi Financial Holdings, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-10-04T12:00:00-05:00.
How did Bsi Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bsi Financial Holdings, INC.?
Yes, visit the Bsi Financial Holdings, INC. company profile at readthecomplaint.com/company/bsi-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.