Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4778118
Complaint Overview
Complaint ID: 4778118
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Kansas
ZIP Code: 662XX
Date Received: 2021-10-04T12:00:00-05:00
Date Sent to Company: 2021-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In good faith I sent a wire transfer from my XXXX XXXX to a Wells Fargo account to pay a builder in Florida on Monday XX/XX/21. On Thursday XX/XX/21 my builder called to inquire about where was the wire transfer. I told him that I wired the funds to the new account at Wells Fargo sent to me by his office. He informed me that he did not have a new account at Wells Fargo. On closer inspection the email instructions with attachments were sent to me by an email address from his company and modified at the end by adding XXXX. I was sent a fraudulent email with fraudulent wire instructions to a Wells Fargo account. My Bank contacted Wells Fargo and they would not provide my bank with any information concerning the account due to " privacy issues with their client ''. Each day the trail gets colder and Wells Fargo told my bank they would get back to them in 90 days. I need help - I lost over {$90000.00}
Frequently Asked Questions
What is Complaint #4778118 about?
Complaint #4778118 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-10-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.