Checking or savings account -- Managing an account -- Complaint #4777279
Complaint Overview
Complaint ID: 4777279
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: North Carolina
ZIP Code: 287XX
Date Received: 2021-10-04T12:00:00-05:00
Date Sent to Company: 2021-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I caught someone trying to use my debit card number by email. i had alerts set up on my account. i called wells fargo immediately and they cancelled my card. They said they would send out another debit card.. Almost 3 weeks later i still do not have my debit card. I have called wells fargo repeatedly and they said it is on the way. # three weeks is unacceptable. They should have sent this card out priority I just saved them thousands of dollars catching someone from stealing. Now all my bills are late and my credit will suffer because of my auto drafts set up to pay using this debit number they closed. They have penalized me for catching a criminal and saved them thousands. Wells Fargo should be awarding me not destroying me... Evidently, they reward criminals for stealing because I am the one suffering. Solution : Wells Fargo Pay me {$10000.00} for the hassle and to repair my good standing in the credit community. This will cover credit repair and my time.! XXXX XXXX
Frequently Asked Questions
What is Complaint #4777279 about?
Complaint #4777279 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.