Credit card or prepaid card -- Trouble using the card -- Complaint #4773958
Complaint Overview
Complaint ID: 4773958
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Wisconsin
ZIP Code: 53217
Date Received: 2021-10-03T12:00:00-05:00
Date Sent to Company: 2021-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had gift card with Sacks Fifth Avenue, balance from card was stolen by someone, supposedly someone purchase some jewellery item and shipped to State or FL and multiple requests to a company to clarify was no avail. Company provided contradictory info and never provided to where funds or items were shipped, to whom, and I was recycled for 2 years. Company scammed me.
Frequently Asked Questions
What is Complaint #4773958 about?
Complaint #4773958 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-10-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.