Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4768835
Complaint Overview
Complaint ID: 4768835
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 94123
Date Received: 2021-09-30T12:00:00-05:00
Date Sent to Company: 2021-09-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX I bought two round trip airline tickets from XXXX to XXXX using XXXX wells fargo go far rewards points. On XXXX, the airline, XXXX XXXX, emailed me informing me that both the departing and return flights have been cancelled and that I would get a full refund. On XXXX, I got an email from go far rewards stating that there was a travel update and I should contact them. I have called Wells Fargo go far rewards 3 times since then requesting a refund for the flights and have no yet received one.
Frequently Asked Questions
What is Complaint #4768835 about?
Complaint #4768835 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-09-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.