Debt collection -- Attempts to collect debt not owed -- Complaint #4767793
Complaint Overview
Complaint ID: 4767793
Company: Wells Fargo & Company
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: California
ZIP Code: 92557
Date Received: 2021-09-30T12:00:00-05:00
Date Sent to Company: 2021-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was not able to open a new account with Wells Fargo due to an alleged debt I owe them on a previous account. However, I called their customer service to get information about the debt and they can not locate me with my identity verifications. Therefore, there is no debt that I owe if they do not have proof that I owe anything. I want to open a new account and be removed from XXXX regarding any alleged debts from Wells Fargo.
Frequently Asked Questions
What is Complaint #4767793 about?
Complaint #4767793 was filed against Wells Fargo & Company regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-09-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.