Mortgage -- Trouble during payment process -- Complaint #4762782
Complaint Overview
Complaint ID: 4762782
Company: PNC Bank N.A.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Ohio
ZIP Code: 448XX
Date Received: 2021-09-28T12:00:00-05:00
Date Sent to Company: 2021-09-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
We only began receiving paper PNC mortgage statements XX/XX/2021, although PNC began withdrawing payments from our account on XX/XX/2021 and XX/XX/2021. The XX/XX/2021 statement reflected withdraws on XX/XX/2021, XX/XX/2021, and XX/XX/2021. We are concerned that the XX/XX/2021 and the XX/XX/2021 payments have not been deducted from our mortgage loan amount. We have tried calling the XXXX number repeatedly, but it rings and rings - NO ANSWER, no greeting, nothing. We tried the XXXX number, but it addresses " voice-mail/on line '' banking. We researched and found a couple of branches, one of which was just an ATM. We called the XXXX, Ohio branch and was referred XXXX XXXX, a mortgage loan officer. On or about XX/XX/2021, we called his number XXXX and left a message requesting help. No response. PNC makes it very difficult/impossible to speak to someone in person to address concerns. Instead PNC focuses on online business- we would say, based on our experience, to the exclusion of actual real-person interaction. We would appreciate help to resolve our dilemma.
Frequently Asked Questions
What is Complaint #4762782 about?
Complaint #4762782 was filed against PNC Bank N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-09-28T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.