Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4758483
Complaint Overview
Complaint ID: 4758483
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: California
ZIP Code: 92879
Date Received: 2021-09-27T12:00:00-05:00
Date Sent to Company: 2021-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was trying to send money to my brother in law because he has an emergency. I used WesternUnion mobile app, i paid the fees they asked for witch is {$11.00} Dollars to be delivered in minutes. I was sending {$290.00} + {$11.00} so total is {$300.00} Dollars. Now its been 24 hours the money is not sent. They asked me to upload my ID for verification. I uploaded all the documents they asked for. And still nothing happened. I am on the phone with them for almost 3 Hours trying to get a solution for this issue by either send it or refund it back to my bank account. But unfortunately I couldnt. Its very frustrating unprofessional people.
Frequently Asked Questions
What is Complaint #4758483 about?
Complaint #4758483 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-09-27T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.