Mortgage -- Struggling to pay mortgage -- Complaint #4757642
Complaint Overview
Complaint ID: 4757642
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Arizona
ZIP Code: 85207
Date Received: 2021-09-27T12:00:00-05:00
Date Sent to Company: 2021-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XXXX of this year, I have been working with Wells Fargo to sign a split-sign loan modification for the COVID relief fund. There have been numerous delays and incorrect documents sent to me. I have called them at least a dozen times for updates on this loan and they were never able to give me an answer. I have sent in the forms 3 times, only to have them destroyed and blanks sent back to me saying what I need to fill in, without mentioning what was missing previously. The last time I sent in my signed and notorized documents, I called Wells Fargo and had a Home Preservation specialist walk me through all documents and confirm that I had all forms necessary before I sent them in. That was 3 weeks ago. Today XX/XX/21 I received blank copies again stating the same requirements, again, missing the comments as to what was missing previously. The home preservation department and who ever is receiving these documents are obvious ly 2 separate entities because no one has any idea what is going on with the other. This is the second complaint filed for this purpose, their executive contact reached out to me and did make an effort to remedy this but as of today, I see no positive results what so ever of that attempt. I have only received calls from my home preservation specialists 3 times, leaving a message, but never being available when I called back. I have never spoken to my assigned home preservation specialist, who has recently changed names. I need someone, in person, to walk me through what is needed. I also want to be sure I am being protected against foreclosure because of this horribly managed process that will now take several weeks longer to address. 1 party that needs to be present is in the military ( contractor ) and is often overseas and is limited to what mail he can receive. This is an absolute mess. I have never dealt with worse communication regarding someone's basic right to have a roof over their head. I would appreciate much greater attention to this matter this time around rather than just forwarding it to my bank like the last time this complaint was made.
Frequently Asked Questions
What is Complaint #4757642 about?
Complaint #4757642 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-09-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.