Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4756925
Complaint Overview
Complaint ID: 4756925
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: North Carolina
ZIP Code: 28590
Date Received: 2021-09-27T12:00:00-05:00
Date Sent to Company: 2021-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XXXX XX/XX/2021, I submitted a wire transfer from my Wells Fargo savings account to XXXX XXXX for the amount of {$17000.00}. On XXXX XX/XX/2021 I contacted Wells Fargo and spoke to XXXX who filed a dispute/claim after I told him I needed to stop the wire because the item I was purchasing was no longer available. Today XXXX XX/XX/2021 I spoke to XXXX in escalation and she said there were no notes attached to my claim stating that anything has been done with the claim yet. I asked to file a formal complaint and speak with an executive with the organization. Ive yet to receive a call to discuss my issue with Wells Fargo. Im asking the Federal Reserve to please step in and hold this bank accountable to perform its duties and track the wire transfer down. Ive provided all the information they needed to include the account/routing number to the account it was sent to. I also provided the name and phone number to that account holder who is more than willing to assist in making this right. Ive spoken to that individual and nobody has made contact with him from Wells Fargo. XXXX XXXX where the wire was sent has also stated Wells Fargo has not contacted them. Thank you in advance for your assistance in this matter.
Frequently Asked Questions
What is Complaint #4756925 about?
Complaint #4756925 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-09-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.