Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4753089
Complaint Overview
Complaint ID: 4753089
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
ZIP Code: XXXXX
Date Received: 2021-09-24T12:00:00-05:00
Date Sent to Company: 2021-09-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am the owner of a Coinbase account that is a cryptocurrency investment company. From several months the company has blocked my account with the words " account under review ''. I have tried to contact the company but it is impossible. I have carried out all the steps that have been requested but it has not served at all. It is a closed circle in which you can never talk to anyone.I have sent them all the documentation several times but it can not be solved. My account is associated with the mail XXXX and my name is XXXX XXXX XXXX from XXXX. The password of the account is XXXX @! The documents that I have attached are the driving license and the national identity documentation fof XXXX. These are the documents that Coinbase have from me.
Frequently Asked Questions
What is Complaint #4753089 about?
Complaint #4753089 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-09-24T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.