Debt collection -- False statements or representation -- Complaint #4752681
Complaint Overview
Complaint ID: 4752681
Company: Aspen National Financial, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: New Jersey
ZIP Code: XXXXX
Date Received: 2021-09-25T12:00:00-05:00
Date Sent to Company: 2021-09-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I purchase a timeshare from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX Fl. I had a mortgage which was paid off in less than a year. XXXX XXXX has charged me for maintenance fees but refuses to give me the week which they are charging me for. Now they have recruited this crooked company Aspen National Collections is a national debt collection agency with specialized expertise in consumer debt collections for companies involved in timeshare or vacation ownership resorts, educational loans, utility cooperatives and other niches which robs timeshare or vacation resorts owners by adding ridiculous fees to their maintenance fees. I was charged for XXXX fees {$820.00} & {$190.00} for taxes. With the additional fees, this crooked company wants to charge me {$1600.00}. Blocks my usage. Both companies teals my weeks which are already paid since XXXX as well as my extra vacations which they sell to companies like XXXX ; XXXX XXXX and XXXX to name a few. They NEVER have anything available for OWNERS, who are forced to pay maintenance fees unless they book a year in advance thru another company which OWNERS are forced to sign up with or they are unable to use their week. This company now forces owners to pay to extend their week!! Ridiculous. What you think you buy or own is not what you get. The salespersons lies to unsuspecting prospective owners. This is a lucrative business but a night mare for owners!!. COVID-19 FORCES THEM TO SHUT DOWN AND NOT SERVE THE OWNERS BUT THEY DIDN'T SHUT DOWN OR REDUCE THE MAINTENANCE FEES!!! My job was affected, but they didn't want to hear nothing!! This should be illegal. These companies should be banned for financially raping consumers especially our millennials. Something must and should be done to stop these crooks!!! We need help!!!
Frequently Asked Questions
What is Complaint #4752681 about?
Complaint #4752681 was filed against Aspen National Financial, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2021-09-25T12:00:00-05:00.
How did Aspen National Financial, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Aspen National Financial, INC.?
Yes, visit the Aspen National Financial, INC. company profile at readthecomplaint.com/company/aspen-national-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.