Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4752519
Complaint Overview
Complaint ID: 4752519
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2021-09-25T12:00:00-05:00
Date Sent to Company: 2021-09-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I transfered XXXXUSDT XXXX from my wallet XXXX XXXX to my XXXX account, tha problem is that when i made the transacction i sent the XXXX usdt into an ehetrum account that kraken had provided instead of sending the XXXX to my XXXX account, so the token went to their ethrum account instead to my XXXX account. this transacction was made and confirmed in XXXX the XXXX. i obviously clamied to the company but they say that they are not responsible of the money because i put a wrong address sothey can take years or maybe never can be recovered. but the money is in their account and they only have to do that manually
Frequently Asked Questions
What is Complaint #4752519 about?
Complaint #4752519 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-09-25T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.