Payday loan, title loan, or personal loan -- Problem when making payments -- Complaint #4751910
Complaint Overview
Complaint ID: 4751910
Company: Ally Financial INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Problem when making payments
State: District of Columbia
ZIP Code: 20016
Date Received: 2021-09-24T12:00:00-05:00
Date Sent to Company: 2021-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
When I applied for an Ally loan online on XX/XX/XXXX, I filled out the application form from their site : XXXX XXXX XXXX. The form stated : " What you should know : To comply with card network rules, we cant process payments from borrowers using a credit card beginning on XX/XX/XXXX. '' When I was approved for the loan, I emailed Ally customer care consultant on XX/XX/XXXX and asked if credit card payments can be made by XX/XX/XXXX. The customer representative confirmed credit cards are accepted for full payment and said to just call Ally before XXXX XXXX to make the payment. On XX/XX/XXXX, I called Ally billing to make the payment, but they refused even though I mentioned their website application stated the above quotation, ie. credit card payment by XXXX XXXX deadline. I logged onto Ally 's online account, which had a credit card selection that was disabled. I even emailed the billing agent the email conversation with Ally customer support from XX/XX/XXXX. They took down my phone number and said they would try to call back in 72 hours but they could not provide an answer to why their website application had the XXXX XXXX credit card payment option, but refused to accept payment when I called as instructed by Ally customer care.
Frequently Asked Questions
What is Complaint #4751910 about?
Complaint #4751910 was filed against Ally Financial INC. regarding Payday loan, title loan, or personal loan specifically about Problem when making payments. It was received by the CFPB on 2021-09-24T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.