Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4751657
Complaint Overview
Complaint ID: 4751657
Company: Ria Envia, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 10009
Date Received: 2021-09-24T12:00:00-05:00
Date Sent to Company: 2021-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XXXX,2021 I opened a money transfer using RIA. the transfer 's order number, XXXX, XXXX for XXXX XXXX XXXX located in XXXX XXXX XXXX On the XXXX XX/XX/ 2021, or the next day, Saturday I canceled the Money Transfer. The amount of the money transfer was {$100.00} plus a fee of {$6.00}. At the time of the cancellation, I was told the money would be available in 40 mins. I went to the storefront I purchased the transfer, XXXX XXXXXXXX XXXX XXXX XXXXXXXX NY XXXX.on Sunday the XXXX 2021 to pick up my funds. I was told by the clerk that the funds were not yet available. I began calling Ria almost daily from Monday the XXXX to today, the XXXX. to get an update on the funds. Each time I am told that the bank in XXXX has not released the funds.. Today when I called I received the same reason and that the funds were not available. When I told the operator or agent that I was thinking of placing a complaint, FTC, I was told that the funds were ready for pick up. I am going to the storefront to see if my funds are available
Frequently Asked Questions
What is Complaint #4751657 about?
Complaint #4751657 was filed against Ria Envia, LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-09-24T12:00:00-05:00.
How did Ria Envia, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ria Envia, LLC?
Yes, visit the Ria Envia, LLC company profile at readthecomplaint.com/company/ria-envia-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.