Debt collection -- Communication tactics -- Complaint #4749843
Complaint Overview
Complaint ID: 4749843
Company: Phoenix Asset Group LLC
Product: Debt collection
Sub-Product: Payday loan debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Texas
ZIP Code: 75149
Date Received: 2021-09-23T12:00:00-05:00
Date Sent to Company: 2021-11-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX a company called XXXX XXXX XXXX emailed me regarding an account and it's balance stating they represent a Phoenix Asset Group. They stated they were going to report me to the credit bureaus if I didn't pay them. I replied back immediately letting them know that I send money every month on the XXXX of the month to the original company and the checks are being cashed and not return which means someone is keeping the money. I asked the XXXX company to apply the money to there records and ensure it reflecting the correct amount. They instead sent another email stating the same thing on XX/XX/XXXX and again on XX/XX/XXXX eventhough I just sent them a payment on XX/XX/XXXX via my bank and they accepted it.
Frequently Asked Questions
What is Complaint #4749843 about?
Complaint #4749843 was filed against Phoenix Asset Group LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-09-23T12:00:00-05:00.
How did Phoenix Asset Group LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Phoenix Asset Group LLC?
Yes, visit the Phoenix Asset Group LLC company profile at readthecomplaint.com/company/phoenix-asset-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.