Checking or savings account -- Closing an account -- Complaint #4748907

Complaint Overview

Complaint ID: 4748907

Company: Finco Services INC DBA Current

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Sub-Issue: Funds not received from closed account

State: Georgia

ZIP Code: 30281

Date Received: 2021-09-23T12:00:00-05:00

Date Sent to Company: 2021-09-23T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Older American

Consumer Narrative

This complaint is directed to Current Bank FinCo Services Inc. and XXXX XXXX XXXX. I had an account with Current. I direct deposited my Social Security Disability check in this account. On XX/XX/2021 I found out my account was suspended. I tried to call customer support and a recorded message told me their phone service was down and to email customer support on my online account and chat with a live team member but I couldn't because my online account was suspended and to email customer support. I emailed them and asked why it was suspended I got a form email saying they had received my email and a support member would contact me shortly usually within 24hrs. I was never contacted by anyone even though I emailed them daily just that form email. About a month later I received a letter saying they had closed my account and sent me a check for the remaining balance in my account of {$930.00}. When I tried to deposit this check from FinCo Services Inc. " ieCurrent bank '' in my new account they would not except it when I tried to cash it at XXXX XXXX they said they couldn't cash it because they couldn't verify it. I have been emailing them for four months trying to get them to resolve this matter and got no response just that form email. I know they aren't reading my emails because immediately after I send my email they send that form email. About 2 weeks ago I got an email from their support team saying they finished investigating my account and closed it??? They did this after closing my account and sending me the check. I don't know but I thought once they closed my account and sent me the check it was done but they reopened my account without informing me or asking me I thought that constituted Frau or at least it would be if I did that yes?? They investigated my account for depositing my Social Security XXXX check as fraudulent suspicious criminal XXXX acts I didn't know they made depositing a XXXX check would be considered any of those things. I'm still trying too get a response from them on this so far I just get that form email no contact by anyone team member no one. I talked too the SSA and asked if they could hold my XXXX check and they said not unless they had a garnishment order or a court order signed by a federal Judge so holding my check for four months is an illegal act by them this caused serious hardship on me monetarily and health risk as I am XXXXyrs.oldand have had XXXX XXXX XXXX and XXXX XXXX XXXX and I couldn't get my XXXX XXXX and I have XXXX XXXX and couldn't get those medication for the month of XXXX. Thanks I hope you can help me with this.

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