Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4745461
Complaint Overview
Complaint ID: 4745461
Company: Ally Financial INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Michigan
ZIP Code: 48317
Date Received: 2021-09-22T12:00:00-05:00
Date Sent to Company: 2021-09-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My vehicle was stolen around a year ago and the auto loan was paid for by my insurance company. I was given a final settlement amount, which i paid in full, and then was told that this account is closed and complete. I later noticed that this account was destroying my credit score as the account was listed with 2 charged off payments in the months following the theft ( XX/XX/XXXX./XX/XX/XXXX. 2020 ). I contacted the loan company many times ( 20-30 times by phone ) and was transferred, hung up on, and many of the people I talked to were confused by my complaint. Finally, I reached someone who understood and would look into it. They later found out that there was a mistake on their end and they told me they'd fix the issue and send an updated report to the credit bureaus to fix my credit score. They also sent me documentation to show that the account should be closed in good standing ( no charged off payments ). This was months ago and my credit report has still not been updated/fixed even after multiple disputes with the credit bureaus and follow ups with the loan company. This has caused me to not be able to purchase another vehicle and have to push off buying my first house this year.
Frequently Asked Questions
What is Complaint #4745461 about?
Complaint #4745461 was filed against Ally Financial INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-09-22T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.