Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4740507
Complaint Overview
Complaint ID: 4740507
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Oregon
ZIP Code: 97233
Date Received: 2021-09-21T12:00:00-05:00
Date Sent to Company: 2021-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XX/XX/2021 I recieved a new XXXX XXXX XXXX. The account at XXXX XXXX was closed. Somehow XXXX had the wrong telephone number for text messages, phone number XXXX, my daughters number. When I attempted to change the number, the web site would not allow the change even though I confirmed my information. Cell phone XXXX When I call the relationship manager, I get put on hold for an extended amount of time, and am getting no answer. I do all of my banking and credit cards on XXXX and online. This is not o ly an inconvience, but it could allow others access to my account.
Frequently Asked Questions
What is Complaint #4740507 about?
Complaint #4740507 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-09-21T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.