Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #4738295
Complaint Overview
Complaint ID: 4738295
Company: Alorica INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Missouri
ZIP Code: 631XX
Date Received: 2021-09-20T12:00:00-05:00
Date Sent to Company: 2021-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The account in question was for a personal loan that was held by XXXX XXXX XXXX. While I was deployed on XXXX XXXX XXXX sold the account to SST in XXXX of 2019. I was deployed from XXXX of 2019 to XXXX of 2019. For the first 5 months that SST held my account they made zero contact attempts. They marked my payments as late without even confirming any details with me. I made attempts to contact XXXX when I had the time during that deployment but XXXX was not able to assist me as the account was not theirs anymore. I made several attempts to call SST but I was never able to reach them. I finally got ahold of someone from SST upon returning stateside. They had charged me the late fees and marked payments late for XXXX XXXX. I have provided both XXXX and SST copies of my statement of service verifying my service and my DD-214 that verifies me even further with no resolution. Though I do not have a copy of my deployment orders for that specific deployment in 2019, I did offer to reach out the command at my old unit to attempt to get those orders. However, SST told me that my military service meant nothing and that those orders will not be sufficient in proving that it was their fault I could not make a payment.
Frequently Asked Questions
What is Complaint #4738295 about?
Complaint #4738295 was filed against Alorica INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-09-20T12:00:00-05:00.
How did Alorica INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Alorica INC.?
Yes, visit the Alorica INC. company profile at readthecomplaint.com/company/alorica-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.