Mortgage -- Trouble during payment process -- Complaint #4734413
Complaint Overview
Complaint ID: 4734413
Company: Thrivepoint Financial Holdings, INC.
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
State: California
ZIP Code: 90806
Date Received: 2021-09-19T12:00:00-05:00
Date Sent to Company: 2021-09-19T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am trying to pay off an existing XXXX loan but I have no documentation or paperwork of what company took over the loan. I never recieved an account number yet the XXXX County tax collector will not respond who holds the load so i can get a payoff amount. This is not a fair lending practice as I was advised upon taking the financing that there was no pre-payment penalty but now I can not get that information. the old website goes to the company XXXX who I have not received any correspondence back from either.
Frequently Asked Questions
What is Complaint #4734413 about?
Complaint #4734413 was filed against Thrivepoint Financial Holdings, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-09-19T12:00:00-05:00.
How did Thrivepoint Financial Holdings, INC. respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Thrivepoint Financial Holdings, INC.?
Yes, visit the Thrivepoint Financial Holdings, INC. company profile at readthecomplaint.com/company/thrivepoint-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.