Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4733536
Complaint Overview
Complaint ID: 4733536
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 33014
Date Received: 2021-09-17T12:00:00-05:00
Date Sent to Company: 2021-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I AM A CUSTOMER OF WELLS FARGO FOR CHECKING AND SAVINGS ACCOUNTS, ON XX/XX/2021, MY SAVINGS ACCOUNT WAS HACKED, AND A {$5000.00} WIRE TRANSFER WAS MADE TO A PERSON, WITHOUT MY AUTHORIZATION, TODAY XX/XX/2021, I RECEIVED A LETTER FROM THE FRAUD DEPARTMENT, STATING THE CASE WAS " CLOSED '', HOWEVER, THE MONEY ( {$5000.00} WIRE TRANSFER + {$30.00} PROCESSING FEE ) HAS NOT BEEN RETURNED TO ME. I CALLED THE BANK IN MEANS OF GETTING SOME HELP AND I KEPT BEING SENT TO DIFFERENT DEPARTMENTS, IN WHICH NO SPECIFIC ANSWER WAS GIVEN TO ME. AS PER MEANS OF THIS COMPLAINT, I REQUEST HELP IN BEING ABLE TO GET MY MONEY BACK. THANK YOU SO MUCH, HAVE A GREAT DAY.
Frequently Asked Questions
What is Complaint #4733536 about?
Complaint #4733536 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-09-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.