Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4731539
Complaint Overview
Complaint ID: 4731539
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 955XX
Date Received: 2021-09-17T12:00:00-05:00
Date Sent to Company: 2021-09-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/21, the same day my grandmother died, there were two {$140.00}, one {$500.00}, and two {$80.00} ATM withdrawals taken out of my account. When this happened I received a phone call from a person pretending to be from Wells Fargo. The man told me my account was hacked, and wanted to sign me up for a new secure service through Wells Fargo, where at that exact time I gave him my information, the money was taken out of my account. Most of this money was apart of a federal grant from XXXX for my education. These withdrawals happened at XXXX XXXX XXXX XXXX in XXXX XXXX CA at an ATM with the ID XXXX when I was at my home in Northern, CA, nearly 10 hours north. These withdrawals were fraudulent and I was scammed. I am a struggling XXXX XXXX and I expressed all of this to Wells Fargo, where I filed a claim about these fraudulent charges. At the same time I also filed a police report with the XXXX County Sheriffs department. Wells Fargo denied my claim, even though the sheriff department classified the case as fraudulent, because I authorized the charges on my phone. I did not know what was happening when I received the scam phone call, my grandmother died on that day, I have the death certificate, and I did not understand what I was authorizing. I also received {$410.00} in overdraft charges, which I had to pay, even though I did not make the transactions that caused the overdraft fee. Wells Fargo told me that I originally would not have to pay those, but in the end I did. I have been completely scammed out off nearly {$1300.00}, and that is a lot of money for a broke XXXX XXXX.
Frequently Asked Questions
What is Complaint #4731539 about?
Complaint #4731539 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-09-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.