Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4731512
Complaint Overview
Complaint ID: 4731512
Company: PNC Bank N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Ohio
ZIP Code: 45431
Date Received: 2021-09-18T12:00:00-05:00
Date Sent to Company: 2021-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I was talking to XXXX XXXX from PNC Bank and he ended my application process for a refinance of my home because he said that my XXXX retirement was not permanent and that he couldn't use it for income because my pension has income limitations just like Social Security has income limitations. My pension comes from the Office of Personnel Management ( OPM ) and is as permanent as my XXXX. OPM is the federal government retirement system. I have been receiving this pension since XXXX when I retired with XXXX from the XXXX. I was a XXXX XXXX for 10 years and have been retired for 16 years. I just want to be able to participate in the economy and acquire loans and it's terrible that I would be denied a loan because of my XXXX when my income is more secure than most people working out there and you have my home as collateral.
Frequently Asked Questions
What is Complaint #4731512 about?
Complaint #4731512 was filed against PNC Bank N.A. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-09-18T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.