Checking or savings account -- Managing an account -- Complaint #4731257
Complaint Overview
Complaint ID: 4731257
Company: Valley National Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New Jersey
ZIP Code: XXXXX
Date Received: 2021-09-17T12:00:00-05:00
Date Sent to Company: 2021-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Valley bank has restricted my card. this is the 3rd time in the past 10 days that they have shut my debit card down. I believe the bank is harassing me. Because I haven't had access to my money I have been damaged.
Frequently Asked Questions
What is Complaint #4731257 about?
Complaint #4731257 was filed against Valley National Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-09-17T12:00:00-05:00.
How did Valley National Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Valley National Bancorp?
Yes, visit the Valley National Bancorp company profile at readthecomplaint.com/company/valley-national-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.