Debt collection -- Communication tactics -- Complaint #4729812
Complaint Overview
Complaint ID: 4729812
Company: Alpha Recovery CORP
Product: Debt collection
Sub-Product: Medical debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: Iowa
ZIP Code: 50263
Date Received: 2021-09-17T12:00:00-05:00
Date Sent to Company: 2021-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been trying to solve medical debt from an incident a few years ago. From the time I have been notified about this debt, I have been working closely with my parents ( under their health insurance ) and with the XXXX account managers to allocate the funds to pay this debt off. Ever time Alpha Recovery Corp. calls me, they are down right abusive. They will berate me over the phone as to why I have not payed off the debt. They also knowingly mock me over the phone. The latest incident was today at XXXX with XXXX from Alpha Recovery Corp. at first she introduces herself and the nature of the call. I tell her that I can call her back on Monday when I have the account number for my XXXX, because I could only make the payment after tonight ( they close at XXXX ). As a solution to the problem I offer to email my account info later tonight and her immediate response is " how is that going to help me? '' in an aggressive and provocative manner. Many times throughout the call I have to warn her to not be aggressive with me as I am working to find a solution to the problem. I had to warn her multiple times. When I tell her that I will call her back on Monday when they are open she immediately responds with " OH YEA, I'm suuuure you will call back '', and " lets see if you actually will ''. Both those phrases were said in a mocking and aggressive tone towards me. Near the end of the call when im trying to discuss how to pay she gets aggressive towards me again, and when I try to warn her, she hangs up abruptly. Also I had told them many times previously that I am working at this time and not to call me, but they choose to ignore that and continue to harass and mock me while I try to find a solution to this debt.
Frequently Asked Questions
What is Complaint #4729812 about?
Complaint #4729812 was filed against Alpha Recovery CORP regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-09-17T12:00:00-05:00.
How did Alpha Recovery CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Alpha Recovery CORP?
Yes, visit the Alpha Recovery CORP company profile at readthecomplaint.com/company/alpha-recovery-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.