Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #4716924
Complaint Overview
Complaint ID: 4716924
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Ohio
ZIP Code: 44004
Date Received: 2021-09-13T12:00:00-05:00
Date Sent to Company: 2021-09-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Over the past two weeks, I have tried to log into my Experian account online to lift a credit freeze. I was unable to log in using the user id and password saved in my XXXX XXXX password XXXX. They sent me a passcode. It didn't work. They sent me repeated passcodes. They didn't work. I called them on multiple numbers at multiple times and got transferred all over the place. They all asked for multiple kinds of identification and security information which I gave them to their satisfaction, but they still couldn't get me into my web account online or unfreeze my credit. The last guy told me to mail in multiple forms of identification by paper mail. I did. I called today on multiple lines and finally got a human being. She was an answering service who asked me what I needed, then transferred me immediately. The person I got could not help me. She said she was the wrong person. She gave me two numbers to call for Experian. One was XXXX XXXX XXXX. I never got a human being. It hung up on me. I called the second number. That number was XXXX XXXX XXXX. That number was not even an Experian number. The recording that answered identified the number as belonging to XXXX XXXX. I hung up. Then I came to you and filled out this form.
Frequently Asked Questions
What is Complaint #4716924 about?
Complaint #4716924 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-09-13T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.