Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4712361
Complaint Overview
Complaint ID: 4712361
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Refund anticipation check
Issue: Fraud or scam
State: North Carolina
ZIP Code: 278XX
Date Received: 2021-09-11T12:00:00-05:00
Date Sent to Company: 2021-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
With regards to the complaint, ID # XXXX. The company responded by apologizing for the inconvenience and provided information for me to collect the refund in XXXX XXXX at any Western Union location. Having received this email I responded to the company that I was no longer in XXXX XXXX and that I am now in XXXX and requested that they send the money there. I subsequently received an email with new information that will enable me to collect my refund in XXXX. On XX/XX/2021, I went to a Western Union location in XXXX to collect this refund. Having completed giving the relevant details to the representative, she then told me that she is unable to issue the money to me as she is seeing " Transaction is under Review '', I then sent an email to the Executive Resolution Department, with whom I have been communicating since the intervention of CFPB. Also, since the email came from that department as to how to collect my refund in XXXX. On XX/XX/2021, I receive another email stating that the money I can only collect the money in XXXX XXXX. How do I get my money, when I am no longer in XXXX XXXX??? I am a single mother and I need my money to look about my children back to school expenses and Western Union is giving me a warm time getting back my money!!! I was a XXXX in XXXX XXXX where my tenure has ended and now I move back to my country, XXXX, in XX/XX/2021. I NEED MY MONEY WESTERN UNION!!!!!!
Frequently Asked Questions
What is Complaint #4712361 about?
Complaint #4712361 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-09-11T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.