Checking or savings account -- Managing an account -- Complaint #4710878
Complaint Overview
Complaint ID: 4710878
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Colorado
ZIP Code: 80112
Date Received: 2021-09-10T12:00:00-05:00
Date Sent to Company: 2021-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX my wallet was stolen in the XXXX airport before heading on a vacation. I later found out someone had gone to withdraw all of the money in my checking account and also max out my credit cards. I bank with Capital One and they have done a horrible job at investigating the situation and allowing me to get my money back. They determined it was theft, but I still havent had access to my money and its been a month. I have had no access to ANY of my accounts and have had to resort to borrowing money from friends and family so that I would be able to pay rent and buy food. They finally gave me access to just one of my accounts and allowed me to transfer money to my girlfriend, but its been three weeks and she still has not received the money transfer. Capital One claims its in transit, and have given us MANY different times of arrival for the moneybut it still hasnt shown up in her account despite them having the correct bank, checking, and routing number. AT NO POINT have they allowed me to get a temporary card. To me this is unheard of, as I know many people who get temporary cards when their money is stolen. I have been working and havent even had access to any of my pay checks because they havent given me access to my accounts. I am basically about to be XXXX because I am not able to pay any of my bills and I cant survive without money for any longer. I have gotten no where by speaking to the employees or the higher ups, and at this point Im afraid my {$23000.00} dollars I have worked hard for is gone forever.
Frequently Asked Questions
What is Complaint #4710878 about?
Complaint #4710878 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-09-10T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.