Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4703385
Complaint Overview
Complaint ID: 4703385
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: North Carolina
ZIP Code: 273XX
Date Received: 2021-09-08T12:00:00-05:00
Date Sent to Company: 2021-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I had converted Binance Cryptocurrency into {$240.00} USD in my Binance.us account and sent it to my checking account. I never received my disembursment email which would let the transaction go through to my bank. I contacted Binance.us through their ticket system and received no response. I have done similar transactions with them before with no problem. This is the first time there was an issue. Finally after no responses from Binance.us, I contacted the XXXX XXXX XXXX. After a few weeks of using them as a liason, Binance.us claimed their third party company that sends the disembursment emails said I received the email. I again stated I have not received it and my funds are still pending as a transfer to my bank account. The XXXX XXXX XXXX closed the cased showing that I did not agree with the resolution. So it's been over a month, and I can not receive my funds, and customer service at Binance.us isn't giving any real timely communication.
Frequently Asked Questions
What is Complaint #4703385 about?
Complaint #4703385 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-09-08T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.