Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #4698711
Complaint Overview
Complaint ID: 4698711
Company: Advance America, Cash Advance Centers, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Problem with the payoff process at the end of the loan
State: Missouri
ZIP Code: 63118
Date Received: 2021-09-07T12:00:00-05:00
Date Sent to Company: 2021-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for and received a payday loan on XX/XX/XXXX for {$300.00}. I was then offered the opportunity to apply for an installment loan and did so on XX/XX/XXXX. The terms I was given for the installment loan seemed predatory so I did not accept and sign for it. I soon discovered that I was unable to refinance the payday loan when offered. I received two emails on Friday XXXX and a text message on Tuesday XXXX with offers to refinance online but there was no banner available on the website. I suspected this had something to do with the installment loan application. I called to reschedule the payment for the payday loan. It was due XX/XX/XXXX and while I could have paid on that date it was easier to reschedule for later. I also withdrew the installment application. Lo and behold, the refinance banner appeared when the installment loan application disappeared! This may well be some website weirdness, but it does seem predatory.
Frequently Asked Questions
What is Complaint #4698711 about?
Complaint #4698711 was filed against Advance America, Cash Advance Centers, INC. regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2021-09-07T12:00:00-05:00.
How did Advance America, Cash Advance Centers, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Advance America, Cash Advance Centers, INC.?
Yes, visit the Advance America, Cash Advance Centers, INC. company profile at readthecomplaint.com/company/advance-america-cash-advance-centers-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.