Checking or savings account -- Closing an account -- Complaint #4695982
Complaint Overview
Complaint ID: 4695982
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: South Carolina
ZIP Code: 29440
Date Received: 2021-09-06T12:00:00-05:00
Date Sent to Company: 2021-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Sunday, XX/XX/XXXX, I applied for and was approved for on-line checking with Wells Fargo XXXX Banking. I was also given an account number. I called back about ten minutes later, and canceled the account, after reading that there was a {$25.00} monthly checking fee. I reconsidered, and called back trying to cancel my closing of the account, but was told that it was too late. On Monday, I applied again, and was approved again, and given another account number. Various other emails came, regarding how to set up my account, etc. Then on Thursday, XX/XX/XXXX, I received an email saying that my new account had been closed because of 'inconsistent ' information. I called to find out the issue, and was connected to the fraud department. They proceeded to present me with questions dating back to 20+ years ago. Some of the answers I knew ; some I wasn't sure about, They told me I failed the test, maintained the closure of my 2nd account. They went on to take my {$25.00} deposit fee ( after account had been closed ). I called the bank on XX/XX/XXXX, demanding they return my deposit back to my XXXX account, but the fraud department said there would be a 17-days-hold on my funds, while they investigated me and or my applications. I feel like my character has been defamed, and my deposit was unjustified, since they had already closed my account.
Frequently Asked Questions
What is Complaint #4695982 about?
Complaint #4695982 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-09-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.