Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4694210
Complaint Overview
Complaint ID: 4694210
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Texas
ZIP Code: 77449
Date Received: 2021-09-05T12:00:00-05:00
Date Sent to Company: 2021-09-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX of XXXX, I mailed in a certified letter through the US Postal service challenging a collection that was placed on my credit file XX/XX/XXXX by XXXX collection in the amount of {$17000.00} due to an auto repo which occurred around XXXX of XXXX. Upon further investigation and research through XXXX in which I entered the vehicle ID number, I found that the XXXX XXXX XXXX which was already in a great running condition at the time held the retail value of {$14.00}, XXXX was resold by the original lender at an auction in the XXXX XXXX area. and they failed to send me a notice of deficiency. According to the law, misrepresenting the amount of the debt or its judicial status are violations of the FCRA. The sale price must be applied to the balance of the loan. In my dispute letter, I clearly expressed how important a reasonable human investigation was in this matter and requested a full disclosure and every piece of information gathered during their previous investigation. The FCRA rule 611 ( a ) ( 6 ) ( B ( iii ) which states, a consumer may request " a description of the procedure used to determine the accuracy and completeness of the information shell be provided to the consumer by the reporting agency. My rights were blatantly violated by this credit reporting agency in this process, Their incompetence destroy lives and they should not be in the people business. I have received nothing but a generic computerized response letter from them stating that the account had been verified with no further proof of reasonable human investigation. completely violating my right to receive proper information on my credit file.
Frequently Asked Questions
What is Complaint #4694210 about?
Complaint #4694210 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-09-05T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.