Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4693894
Complaint Overview
Complaint ID: 4693894
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Ohio
ZIP Code: XXXXX
Date Received: 2021-09-05T12:00:00-05:00
Date Sent to Company: 2021-09-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Square closed my account and has not given a direct reason that explains why my account must be deactivated. I am aware of squares terms and conditions and what can cause an account to be deactivated. I have not broken any of the terms and conditions, nor have I experienced any chargebacks. My business is not considered high risk, I own a legitimate small catering business. I have been face to face with every client thus far, as expecting in the food industry. I personally know of 23 people with similar business models using square and I find this to be unfair.
Frequently Asked Questions
What is Complaint #4693894 about?
Complaint #4693894 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-09-05T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.