Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4693093
Complaint Overview
Complaint ID: 4693093
Company: Navy Federal Credit Union
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Indiana
ZIP Code: 463XX
Date Received: 2021-09-05T12:00:00-05:00
Date Sent to Company: 2021-09-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Someone opened a checking account under my name. Then made a cash advance from my credit card into the checking account. Then they made an external transfer from the checking account to another account outside of my financial institution.
Frequently Asked Questions
What is Complaint #4693093 about?
Complaint #4693093 was filed against Navy Federal Credit Union regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-09-05T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.