Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4692910
Complaint Overview
Complaint ID: 4692910
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Arizona
ZIP Code: 853XX
Date Received: 2021-09-04T12:00:00-05:00
Date Sent to Company: 2021-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I opened a Kracken crypto account the end of XXXX XXXX and made buys for two weeks. I tried to make a buy in XXXX and they froze my account. II have been trying to close my account since then with dozens of Emails with their support team I could still not access my account. They kept saying security reasons. Now I received an Email from Kracken saying my problem was solved and my account was closed. I did NOT close my account and my {$2000.00}. did not go back to my bank. They seem to have stolen my money. Fraud or incompetence, one or the other. I even bought a cold wallet and they still denied access to my assets. This is not a good company..
Frequently Asked Questions
What is Complaint #4692910 about?
Complaint #4692910 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-09-04T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.