Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4692905
Complaint Overview
Complaint ID: 4692905
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 94578
Date Received: 2021-09-04T12:00:00-05:00
Date Sent to Company: 2021-09-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
From XXXX to XX/XX/2021, under undue influence from a guy I met on XXXX XXXX app, I started using Kraken ( Kraken.com ) to purchase Crypto currency to send to investment platform ( https : XXXX ). However, I later discovered that the investment website is scam because they kept coming up with excuses to asking me to pay for more taxes and fees while denying my withdrawal. I contacted Kraken to report being scam, and told Kraken customer support that I reported the incident to FBI, SEC, and FTC already. Kraken customer service immediately closed my account and gave me support ticket number XXXX. They won't allow me to access my account unless the police requested. Kraken has not done any investigation to protect customer and blamed customer 's fault for fraudulent transactions. The total amount of money I transfer from Kraken to scam investment platform is {$690000.00} XXXX. And yet they do not take any action to investigate.
Frequently Asked Questions
What is Complaint #4692905 about?
Complaint #4692905 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-09-04T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.