Credit card or prepaid card -- Trouble using your card -- Complaint #4688343
Complaint Overview
Complaint ID: 4688343
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Illinois
ZIP Code: 60515
Date Received: 2021-09-02T12:00:00-05:00
Date Sent to Company: 2021-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
capital XXXX credit card has been given a deposit of {$1300.00} from my XXXX XXXX checking acct ending in XXXX, for some unknown reason capital 1 has collected my funds of {$1300.00}. but has blocked me from using my credit card to pay bills etc. This blockage may be some kind of harassment. I need my capital one credit card funds available immediately to pay bills etc. please have capital one credit card services unblock my credit card act. ending in XXXX, Can I seek any compensation for this unnecessary harassment, I am a XXXX yr iold senior citizen.on a fixed limited income. I talked to a number of employees on the phone at capital 1 credit cards but they insist they can do nothing. to unblock my credit card. my credit card with capital 1 is called aft union plus credit card.
Frequently Asked Questions
What is Complaint #4688343 about?
Complaint #4688343 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-09-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.