Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4679165
Complaint Overview
Complaint ID: 4679165
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: New York
ZIP Code: 10024
Date Received: 2021-08-31T12:00:00-05:00
Date Sent to Company: 2021-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello and thank you for reading this. I had a major issue with coinbase. After reading into it it seems I am not the only one. Coinbase was hacked and my account was included in the hack. I lost {$3700.00} at the moment in the account overnight. After reaching out to coinbase they investigated and reverted blame to me. They claimed that my Emails were hacked. I confirmed with my Providers and on XX/XX/2021 ( date of hack ) my email was safe. Coinbase never sent a log in confirmation and I have a two step verification every time I log on. After looking at the transaction details there was XXXX stolen from Coinbase in one transaction several accounts were effected. They deleted the transaction report when I went to print it it was gone. I found this as a huge red flag and they now not only are not helping customers but they are illegally hiding documents from their customers. I really just want to make sure this doesnt keep happening to hard working people. I like many people who invest in these companies are not wealthy but its not about the money what they are doing is wrong. I hope someone reads this and can help. I just want some justice for people who have fell victim to this.
Frequently Asked Questions
What is Complaint #4679165 about?
Complaint #4679165 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-08-31T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.