Student loan -- Dealing with your lender or servicer -- Complaint #4674276
Complaint Overview
Complaint ID: 4674276
Company: Guidance Alum LLC
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Keep getting calls about your loan
State: Texas
ZIP Code: 75115
Date Received: 2021-08-29T12:00:00-05:00
Date Sent to Company: 2021-09-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A company called me with information about my loan and said they can help get my loan paid off. They had all of my information already. The name of the school is Guidance Alum.
Frequently Asked Questions
What is Complaint #4674276 about?
Complaint #4674276 was filed against Guidance Alum LLC regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-08-29T12:00:00-05:00.
How did Guidance Alum LLC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Guidance Alum LLC?
Yes, visit the Guidance Alum LLC company profile at readthecomplaint.com/company/guidance-alum-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.