Credit card or prepaid card -- Problem when making payments -- Complaint #4674206
Complaint Overview
Complaint ID: 4674206
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Washington
ZIP Code: 98055
Date Received: 2021-08-29T12:00:00-05:00
Date Sent to Company: 2021-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo has a policy that allows you to only make a limited number of payments to a credit card from non-Wells Fargo accounts using their online banking system. This is a problematic policy for a few reasons : 1 ) Its strongly encouraging you to use additional Wells Fargo products that you may not need or want 2 ) There is a risk that you could have unnecessary interest applied to your account because you were prevented from paying off a balance 3 ) There isnt a risk to Wells Fargo for allowing more than the limited number of payments. The transaction clears the the ACH and should have any cost to Wells Fargo. In conclusion this is another predatory policy Wells Fargo has put in place that is harmful to its customers.
Frequently Asked Questions
What is Complaint #4674206 about?
Complaint #4674206 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-08-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.