Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4671681
Complaint Overview
Complaint ID: 4671681
Company: Skrill USA, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: New Jersey
ZIP Code: 08081
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been fed up with Skrill I have nearly reached VIP status so I would expect to at least be able to utilize my account without having to complete XXXX ruin my XXXX day because I added money from my bank account to my Skrill wallet and somehow it triggers to lock my account where I cant access my funds for over 24 hours now and counting, this is all due to no human that work there and everything is algorithm-based so each time I uploaded my documents that they are requesting me to show two debit cards on the bank statement from a transaction that just happened today and expected those transactions to be on the bank statement which ended on XXXX because yes every bank sends out a statement once a month and have you ever heard of a bank statement that shows the debit card numbers? Because it seems they want me to juggle while hopping on 1 foot and saying my ABCs backwards.No I am not being sarcastic what more could I do when I sent them a letter of ownership and verification from XXXX XXXX saying that IMD owner of the two cards ending in XXXX and XXXX so Im being penalized and my money is held up from their Security check because of what money laundering? Are people not supposed to XXXX move the money from one account theres to another that is not laundering or illegal especially when I have verification from the XXXX XXXX they were so quick to do that for me but then Skrill is negligent theres no phone number to call and basically its a slap in the face they keep rejecting my uploads with my bank statements, picture of the debit cards I used to fund Skrill and a letter of ownership but that is not accepted? Why would they put me through so much trouble for no good reason who is this protecting or are they just trying to steal my {$74.00} balance? Im certain that nobody gives a XXXX and they need to be penalized
Frequently Asked Questions
What is Complaint #4671681 about?
Complaint #4671681 was filed against Skrill USA, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Skrill USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Skrill USA, INC.?
Yes, visit the Skrill USA, INC. company profile at readthecomplaint.com/company/skrill-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.