Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4671267
Complaint Overview
Complaint ID: 4671267
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 933XX
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute with my credit card company in the amount of XXXX from XXXX XXXX because XXXX XXXX sent me and incorrect order I had ordered two sleep shirts a XXXX XXXX and a XXXX sleep shirt how ever I only received a XXXX sleep shirt and the other item I received was incorrect and was a sweater not a sleep shirt so I returned the incorrect item back to XXXX XXXX they were supposed to refund me the money for the XXXX XXXX sleep shirt I never received and also give me and additional XXXX for the return shipping label since they said they were sorry for sending me the incorrect item so on XX/XX/XXXX capital one sent me a temporary credit and as of XX/XX/XXXX capital one rebilled me the XXXX which is wrong because I sent the item back to the merchant and also the merchant never refunded me back for the returned incorrect item the merchant even sent me a letter via mail saying I owe them the XXXX that I disputed with my credit card company so the merchant in reality got there merchandise back plus got to keep the XXXX since the credit card company rebilled me and I got nothing out of it I have a tracking number to prove that the item was sent back to them I've attached a letter from the merchant aswell as a tracking number
Frequently Asked Questions
What is Complaint #4671267 about?
Complaint #4671267 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.