Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4671138
Complaint Overview
Complaint ID: 4671138
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Nevada
ZIP Code: 895XX
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Coinbase has prevented access to my daily transaction BTC reports by delegating administration privileges to XXXX. Coinbase continues to tell me, " we hope you have solved your problems. We have closed this case ''. Meanwhile nothing has been done and I am asked to submit another request using the same email thread when I inform them that I see no results. I have informed them that legal proceedings will commence under UCC guidelines through FTC Financial Crimes Unit. I wish to further generate citations and submit to the FCC and FTC, please acknowledge such and forward to my email XXXX XXXX
Frequently Asked Questions
What is Complaint #4671138 about?
Complaint #4671138 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.