Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #4670861
Complaint Overview
Complaint ID: 4670861
Company: Ally Financial INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Unexpected or other fees
State: California
ZIP Code: 91801
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-09-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I open the Roth IRA account XXXX with ally. Ally officially told me they would not charge any fee if I moved my money to other bank after 6 months. I opened XXXX and moved out XXXX, that is much more than 6 months. They charged me {$25.00} without letting me know. I contacted them twice for refund. No answers.
Frequently Asked Questions
What is Complaint #4670861 about?
Complaint #4670861 was filed against Ally Financial INC. regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.